Conflict Management and Resolutions

http://www.edi-cambodia.org/
 Training on
Conflict Management and Resolutions
23-24 August 2014
 
Conflict within the workplace can impact on productivity and staff morale. Developing and maintaining positive relationships with internal and external stakeholders is essential within today’s diverse workforce. Resolution of conflict is essential. Identifying and dealing effectively with difficult people and situations involves positive communication, active listening and problem solving skills.

COURSE OBJECTIVES
Upon the completion of this two-day training, participants are expected to: understand causes of conflict, choose appropriate responses and actions to resolve conflict situations, facilitate resolution of conflict between others and respond to threatening, aggressive, accusatory or emotional behaviors.

COURSE CONTENTS
  1. Defining Conflicts
  2. Conflict Management and the Process
  3. Functional and Dysfunctional Conflicts
  4. Levels and Types of Conflicts
  5. Conflict Management Model
  6. Strategies for Managing Conflicts
  7. Conflict Management Styles
  8. How People Deal with Conflict
  9. Factors that Affect Conflict Modes
  10. Lake and Mouton’s Conflict Grid
  11. Third Party Conflict Resolutions
  12. Tips for Managing Workplace Conflicts

TRAINER PROFILE
http://edi-cambodia.org/Mr. Phann Sopheara has 10-year experience of training in a management position, where he has to responsible for various functions that meet the selection criteria including consulting, coaching, recruitment, training, staff compensation and benefit, and labor office relation at Sofitel, Raffles & Naga World. Sopheara has also worked to create the Training Policy and Procedure (P&P) and revise the internal rules for Group Human Resources Department. He has also worked to put together annual training plans and various programs to address to staff members’ concerns as far as possible. In addition to this, he has communicated the new performance management system to staff at executive and supervisor level. Sopheara has also worked to ensure that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law. He has managed and coordinated the training courses and workshops for all staff. On top of that, he did engage external trainers or merely obtain their professionals’ opinions and tips so that he could keep up with developments in training styles, techniques and resources to ensure appropriate and effective delivery.

WHO SHOULD ATTEND?
This essential training is aimed at management of conflict in the workplace is probably one of the biggest challenges that we face in today's working environment. Therefore, we need to understand that conflict is a normal part of life, it is beneficial and it is inevitable. It is how we actually manage it that is the difficult part.
 
Date:                23-24 August 2014
Venue:             Hotel/Restaurant located in Phnom Penh
Time:                8 am- 5 pm
Language:       Khmer
Fee:                 US$ 200 (Exclude any Taxes)
Early Bird:       US$ 180 (Register before August 15)
The Fee includes: Lunch, Refreshment, Materials and  Certificate . 

Educational Development Institute (EDI)
#22, St. 51┴154, Sangkat Phsar Thmei III, Khan Daun Penh, Phnom Penh.
Tel: 023 966 967 / 015 915 895 / 012 56 6606 / 012 915 895 / 015 729 123
Email: director@edi-cambodia.org/training@edi-cambodia.org

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