Training On “Practical and Effective Ways to Become Smart Manager” _ 09-10 February 2012

Training On

“Practical and Effective Ways to Become Smart Manager”

09-10 February 2012, Phnom Penh

Training Information:

• Date                        : 09-10 February 2012 (2 days)
• Deadline Register  : 03 February 2012
• Venue                      : Hotel/ Restaurant (Located in Phnom Penh)
• Language                : Khmer

Training Fee: 

• 100 $ for Members 
• 130$ for Non-members

          (Lunch, Refreshment, Course Materials, Group Photo and certificate of attended)

Note: 5%- Discount, if you register before deadline

         10%- Discount, if you send 3-4 staffs to attend one course
         Get one Free, if you send 5 staffs to attend one course.

OVERALL AIMS: 
After the course, participants will be able to:

• recognize the need to be effective at workplace;
• explain what are the positive attitude and behavior;
• assess their own effectiveness;
• identify the skills needed to improve their effectiveness;
• choose appropriate forms of improvement;
• make the plan for personal improvement.

 Course Content

DAY 1
TIME	TOPIC	OBJECTIVE	ACTIVITY
08:00-10:00	AN EFFECTIVE MANAGER	-Recognize characteristics of effective manager focus on planning, budgeting, timing … -Distinguish the different between: effectiveness and efficiency focus on: (a)     effectiveness how much time spending on working, reasons for production gets confused, (b)     efficiency building trust in staff, delegating, planning, communication with staff.	Group work: draw a picture of an effective manager using their own imagination Case study: identify a manager’s work on: effectiveness and efficiency
10:00 - 10:15	MORNING BREAK
10:15 – 12:00	AN EFFECTIVE MANAGER	-Determine reasons for being effective: “Why need to be effective?” a) Business context The shift from “manual worker” to “knowledge worker”. b) Managers’ job realities They give tasks for other to do	Forum: half class and half class discussion on: a) Business context b) Managers’ job realities
12:00 – 1:00	LUNCH
1:00 – 15:00	ATTITUDES AND BEHAVIORS	-Build positive attitudes and behaviors to influence on staff at work. -Recognize how attitude impacts on behaviors: Attitude (you tell yourself): + I am late a little bit. Don’t worry Behavior (you will do): + I always go to work late.	Group work: a) Read the list of attitude and distinguish positive/negative attitude and identify how attitudes affect work. b) Find attitudes which are related to listed behaviors
15:00 - 15:15	AFTERNOON BREAK
15:15 – 17:00	BEING CREATIVE	-Determine necessary skills of an effective manager focus on: a) Planning b) Communication c) Problem solving d) Making and taking decision e) Motivating staff f) Building and using authority	Game building: build a tower using their creativeness follow the rules and identify skills.
DAY 2
TIME	TOPIC	OBJECTIVE	ACTIVITY
08:00-10:00	FUNCTIONS OF A MANAGER	-Apply the four main management functions including a) Planning, b) Organizing, c) Leading/motivating, d) Controlling -Apply the types of planning that a manager needs to conduct including a) Short term planning: daily, weekly b) Long term planning: Monthly, quarterly	Group work: Classify the responsibilities into the correct boxes
10:00 - 10:15	MORNING BREAK
10:15 – 12:00	FUNCTIONS OF A MANAGER	-Identify the types of planning that a manager needs to conduct including a) Short term planning: daily, weekly b) Long term planning: Monthly, quarterly	Group work: What do you plan for a) Short term planning: daily, weekly b) Long term planning: Monthly, quarterly
12:00 – 1:00	LUNCH
1:00 – 15:00	MANAGING DIFFICULT STAFF	-Recognize reasons that staff may be difficult to manage a) their performance is inadequate b) they discourage other staff from committing to the organization c) they do not recognize your authority d) they break the rules of the organization -Apply strategies to solve their inappropriate behaviors and improve performance including Job Design Principles	Group work: What would you do in the four situations? Group work: How can you modify the current roles of your staff?
	GIVING FEEDBACK	-Apply the “FEED” formula to give positive FEEDBACK F = Frame work E = Evidence E = Effect D = Diagnosis	Watch a sample of giving feedback Role play: Look at each case and give feedback to staff member to improve their performance in the future.
15:00 - 15:15	AFTERNOON BREAK
15:15 – 17:00	MOTIVATION	-Apply ways to motivate staff a) Positive motivation b) Negative motivation	Study case about seven staff members in an office who are not motivated to work.
	SELF-EVALUATION	-Check effectiveness on 4  management areas: 1) Management of activities and quality, 2) Physical and financial resources management, 3) Self management, management of people and relationships, 4) Management of information and communication	Read the statements and determine their management strengths and weaknesses on 4 areas on a scale from 1 - 5.
	PLANNING FOR SELF DEVELOPMENT	-Practice planning for personal development to improve effectiveness.	Complete an action plan

TARGET PARTICIPANTS:
The course is designed for supervisors, business owners, Managers of small and medium sized enterprises.

Trainers’ Profile: Mr. Meng Seng Heng
Mr. Meng attended English training of trainers conducted at US Embassy in Phnom Penh, Training of Teaching and Learning English trough ICT organized by UNESCO/JFIT at Faculty of Pedagogy Phnom Penh, Training of Master trainers program, Training of Trainers (ToT) course of Training Delivery Skills on Business Edge program at Imperial Garden Hotel and Sunway Hotel, Phnom Penh organized by Mekong Private Development Facility (MPDF).

He conducted CamTESOL courses on Reading Skills, Giving Instructions, Methodology Corner, Self-Assessment of Teaching the English Language, Typical Standard of Presentation Practice and Production Lesson Plan and Design English for Specific Purposes (ESP) Courses Syllabus organized by Cambodian TESOL at National Institute of Education (NIE), Royal University of Phnom Penh (RUPP), Pannasatra University, Phnom Penh and Hotel Inter-Continental Phnom Penh.

For his employment and training courses, he has worked as a trainer delivering various skills such as Communication Interpersonal Skill , Team Building skills, Presentation Skills, Quality Control of TB Laboratory Network, Report Writing Skills, Effective Management Skills, Quality Selling & Service Handling skill, Supervisory Skills/Delegating Effectively, Time Management Skills, Business letter writing skills, Customer Service Communication Skills, for British American Tobacco Cambodia (BATC), Japan International Cooperation Agency (JICA), United Nations Educational, Scientific and Cultural Organization (UNESCO), New Island Clothing garment factory (NIC), A Training Institute for Managers of Organizations Working for the Development of Cambodia (Known as VBNK), Khmer Youth Association (KYA), United Nations Development Programme (UNDP), Mekong Private Development Facility (MPDF), Cambodia Institute of Banking (CIB), International Training Management Solutions (ITMS), CINTRI, NOKIA KThong Huot Telecom Co., Ltd, CAMSHIN SINAWATRA, Cambridge Education (CamEd) Co., Ltd, International Organization for Migration (IOM), Ministry of Health (MOH)/ World Health Organization (WHO), Cambodian Airport Management Services (CAMS) Pochentong International Airport, PRASAC II (Svay Rieang province, European Commission (EC), The Council for Development of Cambodia (CDC), Family Health International (FHI), Hope School and International School of Phnom Penh (ISPP), Telecom Cambodia, Microfinance Institutions and other various national and International NGOs and Companies.

Mr. Meng Seng Heng pursued his bachelor degree of Education in Cultural Studies, Literature, Foundations of Education and Applied Linguistics at Royal University of Phnom Penh (UPP) in Cambodia and completed Summer Study of the United States Institute at University of Illinois in Chicago (USA) specializing in Art, Literature, Law, Political Systems, Education, Music, Culture and Society and on-site field trip. He also completed pedagogy of English/Khmer language Teacher Trainer Program at Faculty of Pedagogy, English Language Teacher Training Course/on-job training at Kandal Regional Teacher Training Center (KRTTC): run by CAMSET / MoEYS and Professional Training for Teachers of English in UK.

Training Methodology:
The following methods will be used during the course: open discussions, case studies, brainstorming and mini-lectures.

For Registration, Please: http://www.cma-network.org/drupal/TrainingRegistration
   
Seat are limited, please book your seat now. For more information, please feel free to contact us as below address:

Cambodia Microfinance Association
Address: #69, St. Boerk Thmei, Sangkat Tomnup toek, Khan Chamkar Morn, Phnom Penh, Cambodia
Tel: 023 219 406/ 011 795 625/ 092 1234 36
Email: ata@cma-network.org / tm@cma-network.org
Website:  www.cma-network.org 

Training On “Successful Work through Effective Delegation” _ 23-24 February 2012
Training On “Practical and Effective Ways to Become Smart Manager” _ 09-10 February 2012