Training On “Strategic Communication Skill for effective Work” _ 18-19 August 2011

Have you got the problem on the communication at your workplace?
Do you or your staffs want to be the great communicator at your workplace?

Course Objective: The objective of this training focus on the main topic that always use in company as follow:

• Define the elements of the communication process and the factors that influence the selling process.
• Identify the forms of communication.
• Describe channels of communication at work and customer place.
• Demonstrate the tools to give job instructions effectively and properly for sales people.
• Explain the process for give and receive feedback correctly.
• Understand what is meant by interpersonal skills and appreciate the importance of them clarify the impact of beliefs and attitudes
• Explain Respecting the beliefs and attitudes of others
• Provide the tools for giving feedback to team on their result.
• Provide effective strategic to success communicating at work.

Course Content

Module 1 – Nature of communication

• Communication process
• Influential factors to communication
• Forms of communication
• Channels of communication

Module 2 – Job instruction and feedbacks

• Give job instructions
• Giving and receiving feedbacks
• Effective Job delegation

Module 3 – Interpersonal in Communication process effectively

• Interpersonal skills and appreciate the importance of them
• Effective Jobs delegates
• Internal customer and external customer contact
• Positive attitude for organizational growth
• The impact of beliefs and attitudes
• Respecting the beliefs and attitudes of others
• Interpersonal for selling process
• Customer contact and make strong relationship
• Effective using questions with customer
• Effective provide feedback for customer and teams

Module 4- Strategic for effective communication

• Strategic for effective presentation
• 10 rules for business presentation skill
• Strategic for public speaking effectively
• Strategic for managing meeting at work

Target Audience: this course is designed to all staffs/ executives/ organizations which are facing with communication and want to improve the communication in workplace.

Training Information:

• Date : Thursday 18- Friday 19 August 2011 (2 days)
• Deadline Register: 10 August 2011
• Venue: Hotel/ Restaurant (Located in Phnom Penh)

Training Fee:

• 120 $ for Members
• 150$ for Non-members

(Lunch, Refreshment, Course Material and certificate of attended)

Note:
5%- Discount, if you register before deadline
10%- Discount, if you send 3-5 staffs to attend one course
20%- Discount, if you send more than 5 staffs to attend one course.

Trainers’ Profile:

Mr. Oul Van (BBA, MBA)
(Specialties: Marketing and Business Development)

OUL Van has considerable experience as a consultant and trainer in field of effective selling skills to develop selling and servicing for sale staff such as Cambodia Brewery Limited (Tiger Beer Company. In term of marketing, Mr. Van has over 9 year experience in sale and marketing responsible for all aspects of marketing and selling. He also has experience in academic and corporate training programs at private companies and universities. Plus to very professional experience, Mr. Van earned his MBA of Management from CHARLES STURT UNIVERSITY (Australia, MFE) and hold Bachelor of Business Administration in field of Marketing from National University of Management, Cambodia.

Training Methodology:
The following methods will be used during the course: open discussions, case studies, brainstorming and mini-lectures.

Seat are limited, please book your seat now. For more information/ Online Registration Form, please feel free to contact us as below address:

Cambodia Microfinance Association
Address: #69, St. Boerk Thmei, Sangkat Tomnup toek, Khan Chamkar Morn, Phnom Penh, Cambodia
Tel: 023 219 406, 011 795 625, 092 1234 36
Email: ata@cma-network.org / tm@cma-network.org