Endeavour Leadership Program 2019
applications are now open online

Free Training on Service Improvement in Healthcare

Free Online course
Service Improvement in Healthcare
21 January 2019

Explore how improvement models can help healthcare workers enhance health services and deliver benefits to patients.

Gain insight into healthcare service improvements for both patients and staff
Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).

You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.


What topics will you cover?
  • PESTEL analysis
  • SWOT analysis
  • Force Field analysis
  • Root Cause analysis
  • Task Centred leadership
  • Transactional analysis
  • Understanding what we mean by ‘person-centred values’ and patient-centred improvements
What will you achieve?
  • Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
  • Describe approaches to leadership and service improvements that relate to leading and influencing people
  • Explain how your service improvements are person-centred
  • Modify models of leadership, analysis and service improvement to suit a situation
Who is the course for?
This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.

Who will you learn with?
Nick Adams, Over 35 years of working in nursing, senior management, designing and implementing health policy for DoH and NHS, service analysis and commissioning, teaching, public arts, fire and rescue service.

Moreinfo: https://www.futurelearn.com/courses/leadership-service-improvement-7003cpd-01
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