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Customer Service Supervisor -- Parkson
Career Opportunities

Parkson is a member of the international conglomerate, Lion Group ( Today it has internal operations all over the world. The group has an annual turnover of approximately US$4.7 billion with over 26,100 staff all over the world. Parkson store in Malaysia started in 1987 and it has grown steadily to become the largest department store chain in Malaysia. It has over 125 department stores in Asia Countries. And now Parkson will be launching its first department store in Cambodia at the late of 2016 and is seeking the following talented candidates for serving our expansion plan. Interested candidates are welcomed to apply: 

Job title: Customer Service Supervisor

Be responsible for (1) customer service activities, (2) house keeping, (3) rules and regulations, and (4) staff’s productivity and efficiency.

1. Customer Service activities
  • Provide good customer services. Be polite and listen alternatively to customers needs.
  • Get information, answer customers' questions, and provide information on store, promotions and its merchandise to customers, handle customers complains, solve problem even when handling unpleasant customers and expedite work.
  • Check and maintain audio system in good condition and ready to use.
  • Make announcement, play music, and promotion clips timely.
  • Be responsible for selling all promotion items in good manner.
  • Issue VAT invoice as request promptly, accurately and timely.
  • Be responsible for receiving, storing and delivering paper and plastic shopping bag to cashier accurately and timely.
  • Update Lost and Found book, return lost things to owner.
  • Prepare, submits using VAT reports, lost and found records on time.
Requirements: Satisfy all internal and external customers, no complains from customers and staffs. Good working audio system, efficient page ring, using VAT invoices accurately. Submit all kind of reports on time.

2. House Keeping
  • Checks, clean, maintain clean customer service area and daily house keeping duties.
Requirements: Customer service area is free of dust, well arranged, tidy, neat and in proper area.

3. Rules and Regulations
  • Follow all working procedures, the company’s policies, rules and regulations.
Requirements: Execute the company’s policies, rules and regulations.

4. Management
  • Assign subordinates on duty.
  • Implement policies, goals, objectives, and procedures for the department.
  • Be responsible for staff’s performance.
  • Regularly train and motivate subordinates in daily works:
  • Appraise staff’s performance and handle staff’s grievances and complains from internal and external customers.
  • Requirements: Efficient manpower on duty, staffs are competent in customer services. Appraisal result is evaluated accurately, fair with staff’s performance. Staff’s grievances are solved within the competence. Staff turnover at minimum level.

5. Other duties
  • Other tasks or responsibilities as assigned by Customer service Executive.

  1. 22 years old or older
  2. Graduated college.
  3. One-year experience at management level
  4. English ability: Fluency.
  5. Be able to work at shift
  6. Good health.
  7. Management skill: Ability to manage front end operations effectively.
  8. Communication skill: Ability to communicate clear, concise, understandable manner and listen attentively to others, understand materials, and provide instructions efficiently.
  9. Ability to operate audio, page ring system.
  10. Service orientation: Customer service minded.
  11. Product Knowledge:  Demonstrates and maintains a thorough knowledge of the products and services offered at The Parkson.
  12. Promote Teamwork: Maintain positive working relationships with co-workers; effectively handle interpersonal conflict
  13. Acts with Integrity: Demonstrates responsible and honest behavior in all Parkson roles, tasks, and responsibilities
Deadline: Open for applicants until 30th September 2016.
Interested applicants should submit CV and Cover Letter to:
PARKSON CAMBODIA OFFICE: Level 3, Unit 15 & 16 (31E2 & 33E2), Attwood Business Center, Russian Blvd, Sangkat Toek Thlar, Khan Sen Sok, Phnom Penh.
Contact Person: Ms. SE Samphors (HR Department) by H/P:  (+855) 78 323 218
Email: or
*Only shortlisted candidates will be contacted for an interview 

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