Manager, Workers’ Activities Programme -- ITC of the ILO, Italy

The International Training Centre of the International Labour Organization (the Centre) is the training arm of the ILO, the Specialized Agency of the United Nations which promotes social justice and human rights in the world of work. The Centre delivers training, learning and capacity development services to governments, employers’ and workers’ organizations, and other national and international partners, in support of decent work and sustainable development. Its mission is to be the leading global provider of learning and training for the world of work. Each year, it delivers over 400 programmes and projects for around 13,000 people from over 180 countries.

Functional responsibilities:
Under the general supervision of the Director of Training and the technical guidance of the Director of ACTRAV, the Programme Manager organises, designs and manages the programme and the work of a team of professional and support staff.
He/she is responsible for:
  • analysing overall changes and trends regarding training and learning support to workers’ organisations, evaluating the implications for the achievement of the Centre’s training objectives, and determining training requirements and priorities;
  • formulating, developing and implementing/delivering specific policies, strategic plans, curricula, training and learning activities, and projects in line with the needs of workers’ organisations taking into consideration the priorities established by the Trade Union Training Committee and the requirements of the ACTRAV strategic framework;
  • designing and implementing training activities in close coordination with ACTRAV at headquarters and in the regions;
  • developing strategies for specific projects, programmes and activities, evaluating existing approaches, and providing authoritative technical advice and feedback to the management;
  • assessing the demand for learning and training in these areas with a view to developing new products and mobilizing financial resources through preparing project proposals for submission to potential sponsors and negotiating the content of training programmes with donors and recipients;
  • designing and testing new curricula, developing and proposing new training projects or activities;
  • developing and supporting a network of training and learning institutions linked to national and regional workers’ organizations; nurturing networks of experts in fields relevant to workers’ training and learning activities;
  • collaborating and coordinating with the managers of the other training programmes of the Centre with a view to promoting greater participation by workers’ representatives across the training activities of the Centre, and ensuring the tripartite content of training and learning activities reflect workers’ needs;
  • convening the annual Trade Union Training Committee (TUTC) meeting; preparing and ensuring timely circulation of annual report and other documents for the meeting; act as Secretary to the TUTC;
  • managing, overseeing and monitoring the budgetary aspects of all training activities undertaken by the programme, including human and financial resources;
  • planning, managing and supervising the work of the staff assigned to the programme, including the development of their skills and technical expertise; managing and supervising the work of external collaborators;
  • ensuring the technical  quality  of  training programmes and activities, and validating existing approaches through monitoring and evaluation;
  • performing other related duties as may be required by the Director of Training.
QUALIFICATIONS REQUIRED:
Education
Advanced university degree in social sciences, economics, law or business administration, or equivalent qualifications.

Experience
At least ten years of progressively responsible professional experience (including operational field/experience in leading a team), of which five years at the international level, in the area of support to workers’ organisations, including  experience in the organisation and management of training programmes. Knowledge about the design and delivery of distance learning modalities is considered an additional asset. Proven successful management experience, including in leading a team. Operational field experience is an asset.

Languages
Excellent knowledge (both presentation and writing skills) in English and working proficiency in one of the following languages: French or Spanish.

Core competencies
Adaptability: ability to adapt to major changes in work tasks or in the work environment.
Service for the constituents: ability to effectively meet workers organisations’ needs (internal and external).
Collaboration: ability to develop and use collaborative relationships to facilitate work goals.
Communication: ability to communicate by clearly conveying information to individuals or groups.
Initiative: act promptly to accomplish objectives, including beyond what is required.
Knowledge management: continuously develop and update professional knowledge base; assimilate and apply new job-related information in a timely manner.
Sensitivity to diversity: open to accommodating the differences found in other cultures and between genders and to interact effectively with people of different cultures.

Level competencies
Decision-making: identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
Facilitating change: encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitate the implementation and acceptance of change within the workplace.
Gaining commitment: use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modify one’s own behaviours to accommodate tasks, situations and individuals involved.
Planning and organizing: establish courses of action for self and others to ensure that work is completed efficiently. Monitor the results of delegations, assignments or projects.

Technical competencies
Good analytical and problem solving abilities
Excellent knowledge of workers’ activities and organizations
Good knowledge of development and technical cooperation issues, concepts and operations
Ability to provide authoritative technical advice and to formulate procedures and plans
Ability to communicate clearly and concisely, both orally and in writing
Ability to organise and delegate work and to supervise staff
Good diplomatic and negotiating skills
Resourcefulness, initiative and maturity of judgement
Good working knowledge of standard computer software
Ability to work in a team, including establishing and maintaining effective working relations with people of different national and cultural backgrounds.

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