Problem Solving and Decision Making Skills
 Training on
Problem Solving and Decision Making Skills
14-15 June 2014
We continually make decisions and solve problems. Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. In fact you may even know someone who has a hard time making decisions around even their routine activities for example, even something as simple as what to eat, only exasperated by the anxiety experienced when making major decisions at work.This course helps you excel your problem solving and decision making skills; and bring success to the organisation.

At the end of the training, the participants should be able to:
  • Understand the benefits of systematic problem solving and decision making tools
  • Identify the nature of a problem and potential root causes
  • Analyze problems from different angles
  • Analyze potential root causes and solutions
  • Filter, merge and prioritize potential solutions
  • Use creative thinking to develop alternatives
  • Develop and sell potential solutions to influence decision

  1. Understand what is and the nature of a problem
  2. 6 steps of problem solving process
  3. Identify the problem
  4. Analyzing the problem
  5. Generating the solutions/alternatives
  6. Determine the solution (Decision Making)
  7. Implementing the decision
  8. Review the result
  9. Tools for Problem Solving and Decision Making Skills

Mr. Phann Sopheara has earned his executive leadership from  Cornell University in addition to his Master of Business Administration from Western University. Mr. Sopheara has more than 10-year experience in  training and development as well as people management. For many years, he has worked in management positions that allow him to work on various functions including recruitment and selection, training and developing staff, performance management, coaching and counseling at both national and international corporations including Sofitel, Raffles, and NagaWorld.  Currently, Mr. Sopheara is the  manager/HR business partner of NagaWorld, where there are more than 5,000 employees. In addition to ensuring that HR practices in the various departments are in compliance with Corporate HR guidelines and Cambodian Labor Law, in this position, he has encountered  and solved different kinds of problems as well as making many good decisions.

This course is designed for directors, managers, assistant managers and all staff working within a challenging environment that have to solve various problems and make good decisions.
Date:                14-15 June 2014
Venue:             Hotel/Restaurant located in Phnom Penh
Time:                8 am- 5 pm
Language:       Khmer
Fee:                 US$ 200 (Exclude any Taxes)
Early Bird:       US$ 180 (Register before June 07)
The Fee includes: Lunch, Refreshments, Materials and Certificate of Participation. 

Educational Development Institute (EDI)
 #22, St. 51┴154, Sangkat Phsar Thmei III, Khan Daun Penh, Phnom Penh.
Tel: 023 966 967 / 012 915 895 / 015 729 123 / 012 56 6606
Email:  /

14-15 Jun
14-15 Jun
14-15 Jun
14-15 Jun
19-20 Jun
21-22 Jun
Starts: 21 June 2014
28-29 Jun
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