CONFLICT RESOLUTION & MEDIATION

http://www.possibilitiesworld.com/index.html
CONFLICT RESOLUTION & MEDIATION 
(2-part series)
27-28 March 2014

Program Overview
Conflict – like change – is inevitable.  Once we embrace this truth, we can start to work on how best to react to conflict in healthy ways as opposed to running away from it.  In this two-part training series, we aim to equip participants with strategies that help develop a sense of trust within work teams that foster transparency and authenticity, while also getting them to perceive problems as opportunities for growth, improvement and learning – on both a personal and professional level.  We give the power back to the individual – in the face of conflict, they have absolute control over the way they interpret the situation and in the way they respond to it.

Expected Outcomes

  • Learn and practice techniques that help diffuse hostile situations and foster shared understanding and empathy, giving the power of reaction and emotional intelligence back to the individual.
  • Employ strategies that develop inclusion, tolerance and mutual respect at the workplace
  • Cultivate cultural awareness for a deeper sense of how best to adapt and work together in a mutually beneficial way, respecting individual boundaries and limitations.
  • Identify different communication styles and how they relate to misunderstanding– and why that’s important in terms of problem-solving and dealing with conflict in proactive and positive ways.

Course Outline

Day 1: Thursday, March 27, 2014
Day 2: Friday, March 28, 2014
Building “The Container”
  • Explore participants’ current feelings surrounding conflict and how this inhibits their personal and professional performance and team dynamics at the workplace
  • Discover how to begin cultivating “safe spaces” that foster trust and in which team members feel comfortable to share opinions and ideas, even if unpopular or sensitive in nature.
S.T.A.R. –  a 4-step process for mediating conflict effectively
  • Present the first tenet of the Conflict Resolution model, exposing participants to the common reactions of “fight” and “flight” in response to conflict and how damaging this response can be.
S.T.A.R. –  a 4-step process for mediating conflict effectively (continued)
  • Learn to evaluate situations clearly and non-judgmentally, striving for the best possible outcomes.
  • Explore critical thinking and how it facilitates conflict mediation and a solutions-focused approach.
  • Discover different communication styles and how these help in adjusting to mediate a situation with another person or two conflicting parties, critical in the mediation process.
  • Practice strategies that keep a focus on continual improvement and ongoing positive team development.

Trainers
http://www.possibilitiesworld.com/index.html
Michelle Morin believes that inspired, driven and motivated people are at the heart of any successful organization and has dedicated her professional life to igniting individual and group potential, bridging leadership and a renewed sense of commitment back into the workplace. Since 1998, she has been challenging individuals and groups alike to think critically, compassionately, differently. With a Bachelor’s Degree in Arts & Literature, as well as an additional one in Education, and over twenty years of professional experience in both the Hospitality &Tourism industry as well as the corporate sector, Michelle has used her formal education and professional background to lead customized workshops to various groups around the globe, focusing on an engaging, interactive approach to learning.  Her list of clients include Aman Resorts, Shinta Mani Resort & Club, Clear Cambodia, UNESCO, Artisans D’Angkor, U-Care Pharmacy, Fairmont Hotels & Resorts, Angkor Hospital for Children, Norwegian Cruise Line, as well as a gamut of other non-profit organizations in Cambodia and internationally.

It’s her honor to facilitate this workshop with NOEM Chhunny, a dynamic facilitator with over twelve years of experience in the fields of leadership, management, group dynamics, public speaking and wellness. He prides himself on providing relevant and interactive learning forums where participants feel both comfortable to share yet challenged to question their existing assumptions. Chhunny brings an added-value to the facilitation team by weaving personal wellness and balance into every training program we offer.  He taught meditation at the International Meditation Center of Chiang Mai for several years, incorporating the tenets of leadership and meditation as a guide for people on their quest towards effective self-empowerment, self-belief, and determination, and equipping them with the tools to create safe environments around them while committing to their life’s passion. He has his degree in Buddhist Philosophy and Leadership from the International Buddhist University in Chiang Mai.

Course:           CONFLICT RESOLUTION & MEDIATION (2-part series)
Date:                27-28 March 2014 (2days)
Time:               8:30am – 12:00pm | 2:00pm – 4:30 pm
Where:            Hotel | Restaurant (Phnom Penh)
Fee:                 $180/person with 10% discount if you register before March 10

This fee includes  2 days of professional facilitation, Khmer translations, all training materials & hand-outs, snacks, Lunch & an abundance of experiential learning and concrete tools to take back to the workplace and  your life.

Register or more information
Mr: CHHUNNY, Tel: 078 785 044, Email: chhunny@possibilitiesworld.com
or register in person @ WORLDWIDE INTERNTIONAL SCHOOL (# 8 St 9, Tonle Bascc)
POSSIBILITIESWORLD  | CORPERATE TRAINING & LEADERSHIP SOLUTIONS
# 494 St Wat Damnak, Salakomrum Village, Siem Reap City
www.possibilitiesworld.com


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